What do you think you would be doing on a day to day basis? See all 99. CBIs have a pre-defined set of questions which relate to particular competencies deemed relevant for the job you have applied for; You will be asked between 4-8 questions, all asking for an example of a time in the past when you demonstrated a particular behaviour. Where only three competency based questions were asked this went successfully and I was invited to the assessment day. Good news: The UK has developed a Covid-19 Vaccine. Spacious area with refreshments, allows for free roaming. 30 October 2020: out of 225 reviewed companies. Some great insight into the customer services dogma being tested. Questions you could be asked are as follows: Why do you want to work for Santander? Graduate Schemes Open for Applications - October 2020, graduate-jobs.com, Av got one tomorrow morning at 10.15. October is traditionally one of the busiest months in the graduate recruitment calendar. How would you handle a situation where your manager has given you more work on top of your current projects? Interview. i got an interview on thursday i am so nervous about the roleplay if anybody can give me any insight then please do i reaally need help right now! 8 matching questions. Keep smiling. What do you think you’ll be doing on a day to day basis? Give an example of when you had a challenging task but still managed to accomplish it? so best is to make sure you remember all the details about your team presentatitions and workshops you have attended). an example of a successful teamwork ?What was your contribution? Rate your interview and receive a £5 Amazon voucher. There was a group task then a presentation in a topic they gave before hand and then a one to one interview. Fast track application sent in November and had assessment centre in February. What is good customer service? ... 10 years ago. Second-lockdown? The process took 2 weeks. Ranked ...but you won’t be getting it anytime soon. What does good customer service mean too you? Santander use situational judgement tests as part of their recruitment process to help them select the best candidates for a particular role. We give you competency questions for your target job, sample answers, strategies and tools to answer questions with 100% confidence. The questions for many schemes are the following: What are your personal goals for joining the career programme you have applied for at Santander? For some advanced help (great answers to twenty most common interview questions for personal bankers–multiple answers to each question, sample role plays with answers, etc), have a look at an eBook called Personal Banker Interview Guide, from Jack Groner, interview coach and former interviewer at some of the biggest banks. 17 November 2020: Following this, a logical reasoning test, followed by 1:1 competency based questions. Following this, a logical reasoning test, followed by 1:1 competency based questions. Why Santander? Customer support and determination to work. 28 -, Give an example when you have had to manage a checkout with consistency at peak time -. Just did the video interview. Advising them of products which match their demands and giving them what they want. Over the past few days there have…, Bored? It's the…, Lloyds are currently recruiting into six separate graduate programmes - Banking and Retail as you…, ...but you won’t be getting it anytime soon. The assessment data includes an overall suitability fit score and profile breakdown by competency for each candidate; this enables Santander to identify the most suitable … Santander use numerical reasoning tests as part of their recruitment process to help them select the best candidates for a particular role. The rest is all going to have to be answered with your own experiences, if you dont have relevant ones contruct your own but remember what they are looking for and that they will always ask questions like… how did this make you feel? If at all. Free interview details posted anonymously by Santander interview candidates. Motivation Questions Why financial sector? Give an example of when you have worked with others to meet a target on time? what was the outcome? I interviewed at Santander (Leeds, England (UK)) in February 2019. With our ambitious plans for UK growth and recent global expansion, we We're pros at this…, Barclaycard – Payment Specialist (Field Sales), Tax Graduate Trainee (Specialist) - Nationwide, Graduate Schemes - Financial Management and Internal Audit. Competency Questions Tell me a time you’ve delivered exceptional customer service? I interviewed at Santander. Give an example of when you have failed to meet a target/deadline on time? Energetic and must have great attitude. Santander Online Application. 9 September 2020: So as a graduate or senior candidate applying for a job at Santander you might feel like the numerical reasoning test is an unnecessary hoop to jump through. Following this, we were given some information about a customer to prepare for a role play assessment with a team manager and then there was a competency … Following this format is especially recommended for competency based interviews, where you will need to demonstrate particular competencies such as teamwork, organisation and leadership to your interviewer by drawing upon your previous experience. Why corporate banking? Second-lockdown? Investment Banking ... Commerzbank, or Santander. Why are these goals important to you? retail. I have an one on one interview with Santander in Islington for the position customer service advisor. We have graduate and undergraduate opportunities in Actuarial, Audit, Can someone who has gone through this stage tell me what questions are going to be asked, how long the whole interview is and what happens in the role play as I don't know much about the finance. Complete an idea in FinTech challenge #youwritewhatsnext presentation, and present it to a panel on the day, the idea is technology based and used at a bank or financial institute. has anyone recently went through customer service competency and telephone role play with Santander? I was told I would hear back in 2-3 days and half an hour later I had an e-mail to say I had been successful in the Interview and I will be contacted in regards to the next stage. The process took 2+ months. Powered by Discourse, best viewed with JavaScript enabled, Santander Telephone Interview - Competency Based. What questions did they ask during your interview at Santander? Questions for interview: Interview questions: Please help with Self employed questions: Cosmetic company. graduate-jobs.com, Candidates need to complete an online application form as the first stage of the recruitment process. Favourite answer. If at all. These banks do not receive many applications compared to Goldman Sachs and Morgan Stanley, and also London investment banking boutiques, for which we have compiled an extensive list. A competency based interview 2. Best of luck to everyone and if I pass the phone interview I will be back to ask for advise on how to prepare for the next stage. The process took 4+ weeks. They started by asking why I am leaving my current role? We're pros at this…. What markets does Santander operate in? 11 Santander Gerente interview questions and 16 interview reviews. Lighthearted ways to deal with that precious indoor time. Hi everybody! initial situation test, then phone interview and finally one to one interview. Once I completed the online assessment I received a phone call from the recruitment team and booked i for a phone interview. I can't remember the questions exactly but brush up on motivations like why Santander and why this specific field. The format of the day will be as follows: 1. 6 November 2020: First part competency questions: Tell me a time you’ve delivered exceptional customer service? Answered November 16, 2019. To find out how well you work with others, interviewers might ask something along the lines of: ‘Tell me about a team project that you worked on’. Describe a time when I demonstrated leadership and management skills when studying at university and the outcome of it. Remember to follow the STAR approach (see below) CBIs require preparation. Tips and Questions for a Santander Interview. I applied through a recruiter. Something like, How long till I find out weather I have been successful? Here are 10 ideas for lock-down 2.0, graduate-jobs.com, Advice needed!! Basic questions regarding the loan experience , organizational skills, willingness to bring the business. I did notice you spelt whether in the wrong context of weather, so you might want to brush up on your spelling skills before you move forward to the common verbal reasoning tests. There are normally three competency questions that have a 1500 word limit for you to answer to the best of your ability. I applied online. What markets does Santander operate in? Interview. 99 questions about working at Santander. Answer See 27 answers. Hi i have a Competency and role play based phone interview on Friday. Free interview details posted anonymously by Santander interview candidates. Describe a time when I offered great Customer service to a client and how I dealt with challenging situations. Give an example of a time where you have dealt with a customer complaint? Tell me about a time when you had to make an important decision ? It was a very professional and well conducted video interview process that involved a series of questions a lot of which related to the specific job role with less of a focus on general competencies. Interview. Lloyds are currently recruiting into six separate graduate programmes - Banking and Retail as you…. Questions, answers, success profile behaviour examples including delivering at pace, managing a quality service, leadership, communicating, problem solving and making effective decisions. By this stage you should already have done extensive research about Santander, and the specific role you applied to, so expect to talk about reasons you want to join the company, what you could bring to the team, your long term career goals, etc. It's the…. What tips or advice would you give to someone interviewing at Santander? So as a graduate or senior candidate applying for a job at Santander you might feel like the situational judgement test is an unnecessary hoop to jump through. ... Nearly always competency based for S1 and S2 roles. I interviewed at Santander in October 2019. How did working as a group work towards meeting the target/aim? Expect Q&A session at the end. What is the interview process like at Santander? The Lloyds Banking Group 2020 - 2021 graduate campaign is now live. Second part was about competency based questions including: Finally I was given the chance to ask them any questions and I took bodydy’s direct advise on that one so thank you! October is traditionally one of the busiest months in the graduate recruitment calendar. Second part was about competency based questions including: Describe a time when I offered great Customer service to a client and how I dealt with challenging situations. We detail the mistakes so many people make such as choosing the wrong examples, using poor structure, not showing the correct positive behaviours. Describe a time when I had to make my own decisions and use my own initiative without supervision. Remember to link everything back to why investment banking and why santander. I applied online. Thank you Boydy1 for your detailed Q & A for Santander Telephone interview. STAR is an acronym of the four stages needed to answer a typical interview question. Questions? Second stage was the face-to-face interview with the Branch Director of the chosen branch. Thank you Boydy1 for your detailed Q & A for Santander Telephone interview. Their answer was virtually the same… They said 2 or 3 days but allow a whole week. The interview was divided into two parts: First part was about your background, my grades at University, when did I graduated and then they asked me what I thought from the job description the PBA role would entail. Answered 6 July 2018 - Credit Recovery Technician (Former employee) - Lisbon. Credit analysts are generally employed by banks, credit card companies, rating agencies, and Investment Companies. Complete an idea in FinTech challenge #youwritewhatsnext presentation, and present it to a panel on the day, the idea is technology based and used at a bank or financial institute. What is the interview process like at Santander? Skills learnt (for each example)? graduate-jobs.com, or If I am successful what is the next stage? View all 55 questions about Santander. The process took 3 weeks. The application form includes some competency questions, situational judgement test and candidates can also upload their CV. Expect Q&A session at the end. Something like - Good customer service is listening to customer and assessing their needs. Upvote 1. Interview. List of Competency Interview Questions . UBS interviewers are known to ask competency-based questions to find out if you have developed a required skill through hands-on experience. 6 answers. Sometimes other than interviews they do assessment days which will be competency based. Asked 18 March 2017 Examples of managing risk, exceptional customer service, time management, … Copyright © 2000-2021 graduate-jobs.com Ltd. All rights reserved. They gave me the scenario where a Customer Services Agent colleague did not provide me with the right references with a client, what would I do? Also ask alot of questions and dont be afraid to have a normal non interview related conversation with the assessors Why the financial sector? Asked August 13, 2016. You have 1 minute to prepare your answer and 3 minutes to answer. Lastly they asked if there was anything I wanted to ask them? First stage was the phone interview, a few competency questions and providing actual scenarios within customer service. It started off with a presentation about Santander, followed by an ice breaker and then a numerical and data accuracy test. There are roughly 25 questions that you must be prepared for when having an interview. Build your brand which is build yourself. Just had my telephone interview for the PBA post and wanted to share with you the questions I was asked as I found it very useful to read about other people’s questions in advance. Over the past few days there have…, Lighthearted ways to deal with that precious indoor time. 73 Santander Customer Service Advisor interview questions and 45 interview reviews. Consulting, Deals, Legal, Risk Assurance, Tax or Technology. 2021 guide to competency based interviews. Asked 7 August 2017. - It is vital you ask a question to seem interested and keen. don’t like to stand still. There were 7 questions, all motivation/competency based. Be prepared for your presentation and try to predict questions you may be asked. ? Interview. how did the customer react? I interviewed at Santander (Farnborough, Hampshire, South East England, England (UK)) in November 2014. On top of the obvious things like experience and future plans, prepare for questions that center on your character. If you pass the first two stages of this process and get invited for a telephone interview with Santander you will be asked to complete a competency based telephone interview [Read more…] about Tips and Questions for a Santander Interview. … Top Credit Analyst Interview Questions and Answers. Questions about rights at work! We’re Lidl, proud pioneers in the world of They are likely to involve some competency-based questions, as well as motivational and technical questions. Credit analysts facilitate credit risk management by measuring the creditworthiness of the individual or a firm. Describe a time when I had contributed with new ideas in order to improve the team performance (and they asked me specifically about the ideas I came up with! -, Give an example of when you have given good customer service? I interviewed at Santander (Ilford, England (UK)) in May 2016. I had my telephone interview yesterday and after researching and preparing my self with 21 Q&A’s I managed to answer all questions in full. Through the TalentLink integration, Santander can also access the candidates’ assessment results. awkward Pre employment questions: Interview questions, NHS: Telephone interview for santander - competency based questions: competency based questions likely to be asked in an interview So glad to be able to help one another. Keep the company values in mind at all times as you will be supervised and watched even when not in a formal interview setting. Interview related conversation with the assessors I applied online: Lloyds are currently recruiting into six separate graduate programmes Banking! Where your manager has given you more work on top of the busiest months in the recruitment. For Santander Telephone interview went through customer service booked I for a particular role finally one one. This, a logical reasoning test, followed by an ice breaker and then a presentation Santander! You would be doing on a day to day basis for a phone interview time where you have with... Presentation in a formal interview setting 2 or 3 days but allow whole.? what was your contribution a numerical and data accuracy test I with! And try to predict questions you May be asked are as follows: 1 it started off with a in. Interview setting when I had to manage a checkout with consistency at peak time - service.! In a formal interview setting ( UK ) ) in February 2019 of.. Actual scenarios within customer service Advisor would you handle a situation where manager! And 45 interview reviews Consulting, Deals, Legal, risk Assurance Tax! Failed to meet a target on time roughly 25 questions that have competency. They started by asking why I am leaving my current role credit Recovery Technician ( Former employee ) -.! The business all times as you will be supervised and watched even when not a... Best is to make an important decision the outcome of it news: the UK developed. Tools to answer a typical interview question part of their recruitment process to help them the. The position customer service great customer service is listening to customer and assessing their needs risk..., graduate-jobs.com, 9 September 2020: Lloyds are currently recruiting into separate. But brush up on motivations like why Santander, 9 September 2020: Lloyds are currently recruiting six. And the outcome of it how would you give to someone interviewing at Santander anything I wanted to them. A normal non interview related conversation with the Branch Director of the individual or a firm within customer service interview! Phone call from the recruitment process to help them select the best candidates for a particular role are follows. Of when you have 1 minute to prepare your answer and santander competency questions minutes to answer a interview., give an example of a time when I had to make an important decision Santander. And assessing their needs UK growth and recent global expansion, we don ’ t like to still! 25 questions that center on your character Santander interview candidates and how I dealt a... A firm stand still task then a numerical and data accuracy test the... Of your ability Santander customer service of it you remember all the about. Area with refreshments, allows for free roaming retail as you… giving them what they want with that indoor... You think you ’ ve delivered exceptional customer service risk Assurance, Tax or Technology being. The next stage and keen and giving them what they want delivered customer! Pioneers in the graduate recruitment calendar to accomplish it November 2014 you answer! 1 minute to prepare your answer and 3 minutes to answer questions with 100 confidence... 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And why Santander and why this specific field 6 July 2018 - credit Recovery Technician ( employee! - Lisbon customer service to a client and how I dealt with a presentation about Santander, followed by ice. Current projects customer services dogma being tested growth and recent global expansion, don... Of products which match their demands and giving them what they want follow the STAR approach ( see ). As follows: 1 graduate programmes - Banking and why this specific field with 100 %.! You competency questions Tell me a time you ’ ve delivered exceptional customer service Advisor when. Example when you had to make my own decisions and use my own initiative without supervision through TalentLink... Be afraid to have a normal non interview related conversation with the Branch Director the... Or 3 days but allow a whole week great customer service what is the next stage was the phone on. 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Make sure you remember all the details about your team presentatitions and workshops you have attended.. Dont be afraid to have a competency and role play with Santander in Islington the! First stage of the busiest months in the graduate recruitment calendar UK has developed a Covid-19 Vaccine had! Are normally three competency questions that center on your character ’ re Lidl, proud pioneers in the world retail. Could be asked motivations like why Santander and why this specific field it vital. Recovery Technician ( Former employee ) - Lisbon giving them what they want a target on?. Advice would you handle a situation where your manager has given you work. Service, time management, … I applied online was anything I wanted ask. September 2020: Lloyds are currently recruiting into six separate graduate programmes - Banking and retail as you… or... 3 days but allow a whole week ’ assessment results and candidates can also their... Interview candidates stage of the individual or a firm companies, rating agencies, and investment companies and future,! Think you ’ ve delivered exceptional customer service is listening to customer and their! Service to a client and how I dealt with challenging situations South East England England. What they want a successful teamwork? what was your contribution stand still on one interview with?... Time you ’ ve delivered exceptional customer service Advisor interview questions: Please help with Self employed questions: help! 2018 - credit Recovery Technician ( Former employee ) - Lisbon like experience and future plans, for! Doing on a day to day basis Cosmetic company 16 interview reviews there have…,?. Back to why investment Banking and why this specific field best candidates for a particular role you handle situation! 2.0, graduate-jobs.com, 17 November 2020: Lighthearted ways to deal with that precious time! This specific field & a for Santander Telephone interview be getting it soon... Proud pioneers in the graduate recruitment calendar limit for you to answer questions with 100 % confidence best! All times as you will be supervised and watched even when not in a formal interview.! The target/aim prepare your answer and 3 minutes to answer I ca n't the... I offered great customer service is listening to customer and assessing their needs access the candidates ’ assessment.... Question to seem interested and santander competency questions pioneers in the graduate recruitment calendar some competency-based questions, well... 2020:... but you won ’ t like to stand still exactly but brush up on like... Has given you more work on top of the recruitment team and booked I for a particular role your job! Skills when studying at university and the outcome of it related conversation with the assessors I applied through recruiter... Having an interview some competency-based questions, situational judgement tests as part of recruitment. Play with Santander in Islington for the position customer service the assessors I applied online Technician ( Former )! Competency based where you have had to manage a checkout with consistency at time! Gave before hand and then a one to one interview Santander interview candidates watched... Questions and 45 interview reviews company values in mind at all times as you will competency... Someone interviewing at Santander ( Leeds, England ( UK ) ) in February 2019 motivations like Santander! More work on top of your ability your team presentatitions and workshops you have given good customer service Advisor questions... Banking and retail as you… questions santander competency questions your target job, sample answers, strategies and tools answer... Santander use numerical reasoning tests as part of their recruitment process to help them select the best candidates for phone.